Project Timescales
Customer Information
How long will it take to get me connected?
It will be obvious to most, that the larger and more complicated the gas connection project, the more time on average will be needed to complete it. For work to commence on-site, 6-8 weeks from acceptance of a quotation would be a reasonable rule-of-thumb for most projects. Meter installations can take 5-15 working days to be completed from a supply contract acceptance, depending on size. The two processes can normally run in parallel.
It will always pays dividends to consider the need for a gas supply connection as early as possible, when looking to construct new buildings or when moving into new premises. Likewise, if a building already has an existing supply, it should be verified at an early stage that the service is live and adequate in terms of capacity for the type of operation it is needed for. When gas supply pipes are first installed, they are designed for the gas requirements of the customer, at that time. It is dangerous to assume that just because a building already has a gas supply pipe, that it will provide the amount of gas needed by the incoming customer. A gas industry process called GT1 is used to determine the capacity of an existing pipe. We can obtain this information for the customer but as the check is completed by the local gas network, the timescale can run in to several weeks.
When a connection quotation is accepted, the service provider must plan works that involve working the public highway by arrangement with the local authority. The council highways department will ultimately dictate to the service provider when the work can take place. This is due to the fact that from 2008, the Traffic Management Act 2004 (TMA) came into force. The TMA was designed to minimise disruption to road users from street works and as such, it gives greater powers to local authorities for the administration of works in the public highway.
Some large cities such as London for example, impose lane rental and parking bay suspension charges for the duration of the works. Also, some city locations are classed as residential areas, resulting in the imposition of yet further restrictions on times of day when work can take place.
Here at E.L. Gas Connections, we know from practical experience, the problems that can be encountered when trying to get this type of work completed. We are always looking out for our customer’s interests, to ensure that delays are avoided or kept to an absolute minimum. Just as importantly, we keep customers informed about any potential delays to allow them to plan ahead.
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